The MS Access helpdesk ticketing system is suitable for a small or a medium sized business. Designed to fit with your existing Microsoft Office products such as Excel, Outlook and Word. An all round simple Access database solution designed to record ticket support requests and improve business efficiency.
* Employee tracking
* Record users computer details, networks, login information
* Record library loans for books
* Assign technicians to each task, record priority, date status
* Record ticket problem, action taken, audit trail
* Graphical overview of tasks for each technician
* Add solutions to built in knowledge base with the added ability to email the solution to the user
* Record common problems and open ticket calls
* Record appointments, tasks and send email from within MS Access to MS Outlook
* Book courses
* View graphical statistics on ticket problems by department, technician
* Record orders for computer related supplies and email suppliers
* Built in contacts database
* Great selection of management reports
* Create a knowledge base of common problems and solutions
I’ve been playing with the system and think it is a very well-designed application.
IBM PC Institute
IT Program Manager & Team Lead
I enjoyed your program. We would like to buy it your program is great this is exactly what I was Looking for. with a little help from you it will be perfect
HeliOss Communications Israel Ltd.
Manage Your Support Ticket Requests
You can tailor the MS Access helpdesk ticketing system any way you want or we can do it for you, saving you time, effort and reducing costs.
* MS Office compatible
* Works with MS Access 97, 2000, XP, 2003
* User manual and support provided
* Can be tailored to your organization
* Easy to use, effective and gets the job done
* Source code included
* Computer help desk software that supports your business needs and is simple to use